If you can’t see, smell, taste or feel something, how do you judge it?

Many colleges and universities are working to figure out this exact problem when it comes to evaluating lenders based on their customer service. As the pricing differences of FFELP loans has become “vanilla” in many scenarios, customer service has certainly become the center of attention with many institutions.

If you have an RFI/RFP or need an update of T.H.E. information for 2009-2010, please remember to send your request our way. T.H.E. is eager to respond and will complete your request as thoroughly as possible.

As you develop and refine your RFPs, you may want to ask lenders if and how they are helping borrowers in these tough economic times. For example…