Last month we introduced you to T.H.E.’s Electronic Loan Counselor, or ELC for short, an online tool that guides borrowers to personalized repayment options. The ELC has since undergone a few updates to make it easier for your student-borrowers to get the practical guidance they need.

Here’s what’s new:

• Enhanced “take action” page allows users to save, print, e-mail and even implement the repayment strategy they choose from the ELC’s recommendations. As of April 20, all features will be clickable—-meaning users don’t have to print, fax or send any paper. They can do it all online.
• Personalized advice tailored to student’s goals makes the ELC’s guidance even more meaningful for each individual borrower. Your students can tell the ELC whether their goal is to lower payments or reduce interest expense—-and the system comes back with recommendations for each loan to meet these goals. If the borrower changes the goal, the messaging and options change along with it.
• Comprehensive contact page makes it easier for students to get help—-from a real loan counselor here at T.H.E. Along with our phone numbers, this page features an e-mail option, which captures the user’s recommendations from the ELC and sends it to a T.H.E. representative, along with their e-mail and contact info. That way, our counselors can see exactly what the borrower has seen, making the transition to live help as seamless as possible for the borrower.

We invite you to spend some time with the new and improved ELC, which is set to get one more set of enhancements in the next few weeks. We’ll update you with any new features as soon as they’re available. Find the ELC and other debt management resources online at theloanprogram.org.